Frequently Asked Questions and Answers...
1. How long will it take for my carpet to dry?
Normal drying time is about 6-12 hours depending on the humidity level in the air, air movement, and room temperature.
The application of protector will make the drying process a little bit longer.
2. How long will it take my furniture to dry?
It typically takes furniture 1-2 hours to dry. We Recommend that you abstain for 1-2 hours.
3. Will all the spots come out?
We treat all spotted areas using state of the art techniques and equiptment available today and are successful more than 97% of the time. But rest assured; we completely exhaust our huge arsenal of cleaners before we declare a stain permanent.
4. How safe are your cleaning and protection methods?
We use only the safest, most effective technology to assure not only your satisfaction, but your safety as well. We do not use any harsh chemicals, or leave any irritant residues.
5. What does "Cleaning to The Standards Mean?
In 1992, representatives from the carpet manufacturing industry, the carpet cleaning industry, and the federal government set a common set of standards for the carpet cleaning industry. These standards are now referred to as the Soo1-92 standards. It was agreed that each of these cleaning processes should include these common steps:
• Pre-treat spots, stains and heavily soiled areas
• Hot Water Truck-mounted Extraction
• A thorough rinse
• Fiber Protector ( additional charges will apply )
• Cleaning your carpet in accordance to these industry standards will help assure that you'll get a quality cleaning job.
6. How much for a house cleaning near me?
Our Rates are $80 per hour for a two cleaner deep cleaning service. Our Pricing page has more information on how we price out our cleans. You can always give us a call or send a text to our office line 757-383-6324 if you would like to speak with someone.
7. Do you use environmentally friendly or "green" products?
We use "green" products where ever we can. Some tasks require something a tad stronger - as an example - ovens typically require a chemical spray. However, the product we use is safe, fume and residue free.
8. How do you estimate house cleans?
We have a 2.5 hour minimum on our deep cleans. this ensures that our team can effectively and efficiently go through our extensive checklist. However, as your home goes up in size our hourly minimum also goes up. anything over 1000 sq feet requires 4 hours minimum and so on. Please refer to our pricing page for more information.
9. Is there an in person estimate?
We can do an in person estimate. However, we have found that it is just as easy to give you an estimate over the phone by asking our follow up questions and having the ability to look the property up online!
10. Do I have to be home?
Absolutely not. We pride ourselves on being trustworthy and honest. We let our work speak for itself. If you decide to not be home please note that we may require payment prior to service being rendered or a card to be kept on file. For recurring services, a check left in an accessible spot for us will be fine as well.
11. Will the cleaners arrive on time?
This is a common concern - we operate in arrival windows for this reason. We do the best we can to be ahead of the window, but there are things that can prevent us from arriving "on the dot" ie. traffic, conditions of the customer prior to yous etc. We keep you up to date on our arrival as the day progresses.
12. When is the bill due?
We will send an invoice prior to the crew being finished with service and it will need to be paid prior to the crew finishing/leaving unless you plan to pay with cash or check. We assess a $35 late fee if invoices are not paid by 8pm on the day of your service.
13. What if I am not satisfied?
We have a 100% satisfaction guarantee! No questions asked. We will walk the property with you upon completion and if there are issues we will fix them immediately. If you are unable to be present for the inspection one of our inspectors will inspect the property and you will have 24 hours from the time service was rendered to complete your own inspection and let us know how we did!
14. Are there any fees above and beyond the listed prices?
We have a small 5% service fee that is added to each invoice. This helps us cover the rising cost of PPE for our employees. (Masks, Gloves, Hand Sanitizer, and specialized disinfectants) and administrative costs.
15. Are there fees if I use a credit/debit card for payment.
We use a variety of different payment methods to avoid card fees - Cash, Check or Venmo! However, if you are using a card and not paying using one of these methods there is a 3.5% processing fee charged by Square and Quickbooks GoPay!